Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

Domestic delivery (Germany) and neighbouring countries: Belgium, Denmark, Finland, Great Britain, Italy, Luxembourg, Monacco, Netherlands, Austria, Switzerland, Spain.

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany):

With Deutsche Post or DHL depending on the order value:
- up to 9,99 EUR: 2,95 EUR for Deutsche Post and 4,95 EUR for DHL
- starting at 10,00 EUR up to 29,99 EUR: free shipping via Deutsche Post and 2,95 EUR for a DHL-Package
- starting at 30,00 EUR: free shipping as DHL-Package

Per DPD Package only for batteries with a capacity from 100Wh:
- to 9,99 EUR: 4,95 EUR
- from 10,00 EUR to 29,99 EUR: 2,95 EUR
- from 30,00 EUR: free of shipping costs

For DHL Cash at Delivery we charge: 6,40 EUR (regardless of the value of goods).
In addition there are € 2.00 delivery charges, which does not have to be paid directly to us, but to the delivery person and therefore does not appear on the bill.

For DHL Express shipping with delivery the next working day - Monday to Friday - we charge 14,95 EUR Note: For the shipment of the order on the same day of your order - Monday to Friday, your order must be received until 11:30 AM including full payment.

Remarks:

  • For batteries with a capacity of at least 100Wh or mixed orders, which contain such batteries, no shipping is possible with DHL Package, DHL Package Shop, DHL Package Station or DHL Express Shipping.

Deliveries to foreign countries:

Information about country of delivery and price for electronic goods without Powerbanks
Belgium: 12,90 EUR
Denmark: 12,90 EUR
France: 12,90 EUR
Italy: 12,90 EUR
Luxembourg: 12,90 EUR
Netherlands: 12,90 EUR
Austria: 9,90 EUR
Spain: 12,90 EUR

Information on country of delivery and price for Powerbanks with a capacity of less than 100Wh and orders containing this items
Belgium: EUR 10,83 per item
Denmark: EUR 10,83 per item
France: EUR 10,83 per item
Italy: 10,83 EUR per item
Luxembourg: EUR 10,83 per item
Netherlands: 10,83 EUR per item
Austria: 10,83 EUR per item
Spain: EUR 10,83 per item

Information on country of delivery and price for Powerbanks with a capacity of more than 100Wh and orders containing this items
Belgium: EUR 65,45 plus EUR 11,90 per unit
Denmark (postal code 50-99): EUR 65,45 plus EUR 11,90 per unit
Great Britain (mainland only): 65,45 EUR plus 11,90 per unit
Italy (mainland only): EUR 65,45 plus EUR 11,90 per unit
Luxembourg: EUR 65,45 plus 11,90 per unit
Monaco: 65,45 EUR plus 11,90 per unit
Netherlands: EUR 65,45 plus 11,90 per unit
Austria: 65,45 EUR plus 11,90 per unit
Switzerland: 65,45 EUR plus 11,90 per unit *1 / *2 (please note further information)
Spain (mainland only): EUR 65,45 plus EUR 11,90 per unit

Remarks:

  • For Powerbanks with a capacity of less than 100Wh or mixed orders with cables and adapters containing such batteries, shipping is partly via the Amazon shipping network. The shipping service provider is selected by Amazon and cannot be specified.
  • Orders with Powerbanks below 100Wh to Switzerland and Lichtenstein are always shipped via UPS (like Powerbanks > 100Wh).
  • Batteries with a capacity of 100 Wh (and more) or mixed orders containing them can only be sent using UPS according to the conditions described above.
  • *1 In the case of deliveries to non-EU countries, additional taxes, duties and charges are payable which, however, are not payable to the supplier, but to the customs authorities or tax authorities in those countries. For further information, please visit http://ec.europa.eu/taxation_customs/customs/customs_duties/index_en.htm and the import turnover tax at http://auskunft.ezt-online.de/ezto/Welcome.do and especially for the Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.
  • *2 Especially for our customers from Switzerland, there is also the possibility of the purchase and shipping processing through our partner MeinEinkauf.ch simple and fast to do. You can find more information at: https://meineinkauf.ch/bestellen/xtpower-schweiz/

Delivery periods

In case of products individually designed as per the customer’s requirements, the correction template is created within 2-5 days after the order confirmation, the execution of the designing work as well as the delivery of the products within 60 days after the release of the correction template (in case an advance payment has been agreed upon, after the payment authorisation), unless otherwise specified in the item description.

Unless any other period is specified in the item description, the product is delivered in Germany within 1- 4 days, in case of foreign deliveries, within 3 - 14 days after the order confirmation (in case an advance payment has been agreed upon, after the payment authorisation). Please note that deliveries are not made on Saturdays, Sundays and other holidays.

Terms of payment

In case of deliveries within Germany, you have the following payment options:

- Prepayment via transfer
- Cash on delivery
- Payment via PayPal
- Payment via PayPal Express
- Payment via PayPal Plus Plus (credit card, direct debit, invoice)
- Payment via Sofortüberweisung [immediate transfer]

In case of deliveries to a foreign country, you have the following payment options

- Prepayment via transfer
- Payment via PayPal
- Payment via PayPal Express
- Payment via PayPal Plus (credit card)

Further details on payment

We reserve the right to make the delivery only against prepayment via transfer in isolated cases.

The invoice amount is to be settled at the time of payment on invoice within 20 days.

Our bank account:

Postbank Stuttgart
IBAN: DE71 6001 0070 0949 5917 09
BIC: PBNKDEFF

In case of questions, please contact us at the contact details mentioned in the Legal Notice.

The estimated shipping costs can only be used if the basket is not empty.